Customer Care Specialist

Date: Jul 9, 2024

Location: Sandy, UT, US

Company: W.C. Bradley Co.

Job Summary

Badlands Gear Co. in Sandy, UT is looking for a Customer Care Specialist to join our team! The right fit must be able to multi-task effectively, be self-motivated, perform in a fast paced, team-oriented environment, and have strong organizational and verbal/written communication skills. Strong Customer Service and analytical skills are a must. Proficiency in Microsoft Office Excel and Word required. Responsible for complete and accurate order processing that supports departmental service goals. This includes multi-tasking such as: Complete Direct Import order management responsibility from order entry, ship date confirmation, preparation of purchase order upload sheets when applicable, rest-of-world [ROW] inventory tracking at factories.

Duties and Responsibilities

•   Provide responsive quality customer service and support at all times, share order status information, inquiries related to shipments, and problem solving. This critical performance should be done on a daily basis or as needed in a proficient and professional manner.
•   Execute and deliver all order management, and purchase-order-upload sheets development when applicable, for all ROW accounts.
•   Maintain tracking report for all pending PO’s and CRD’s (cargo-ready date) requests and submit to Account Executive daily for review.
•   Strategically manage, generate, and review applicable system driven reports to manage orders from assigned accounts on a daily basis.
•   Provide updated customer-requested spreadsheets and/or GP reports in a timely, professional manner.
•   Track and report on inventory for international customers that is produced and stored at factories in China.
•   Compose and maintain Direct Import shipping procedures for all ROW accounts.
•   Send trade up forms to qualifying customers via email.
•   Provide master list of agent open cases on Monday, Wednesday and Friday.
•   Provide VOC Reporting weekly or as often as requested.
•   Provide assistance to LTL carriers by contacting customers by phone or email.
•   Provide authorization to return damages products, or undeliverable freight.
•   Other duties as deemed necessary.

Qualification Requirements

Minimum Education: College level coursework may be substituted for years of experience, such that an Associate Degree with 3 years of experience, or a bachelor’s degree with 1-2 years of experience would qualify.

Minimum Work Experience: 3 years of experience in International Logistics/Traffic planning and/or Customer Service.

License(s)/Certification(s): None.

 

Knowledge, Skills and Abilities

•  Excellent skills in PC based applications to include but not limited to Excel, Microsoft Word, Great Plains, SAP.
•  Internet navigation experience a must.
•  Excellent verbal, written and phone communication skills.
•  Excellent organizational and time management skills.
•  Ability to work in a fast paced and stressful environment.
•  Self-assured and able to work with very little supervision.
•  Demonstrates excellent teamwork ability.
•  Ability to work in a constant state of alertness.

Physical Requirements

Represents the appropriate physical requirements of the job in the course of the work.

For employment within the United States, the W.C. Bradley Co. uses E-Verify to confirm the employment eligibility of all newly hired team members.  To learn more about E-Verify, including your rights and responsibilities, please visit the U.S. Citizen and Immigration Service at www.uscis.gov/e-verify.

The W.C. Bradley Co. is an Affirmative Action / Equal Employment Opportunity employer.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, or veteran status. We support and obey laws that prohibit discrimination where we do business.

Federal law requires the W.C. Bradley Co. to provide reasonable accommodation to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. If you are interested in applying for employment with the W.C. Bradley Co. and require special assistance or accommodation to complete any part of the application and pre-employment process, please contact our Human Resources Office at 706.571.6080 or visit us at 1017 Front Avenue, Columbus, GA  31902.


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