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Order Management Analyst

Date: May 11, 2022

Location: Menomonee Falls, WI, US

Company: W.C. Bradley Co.

ORDER MANAGEMENT

Lamplight Farms, home of the TIKI® Brand, is growing and adding an ORDER MANAGEMENT ANALYST to our customer service team.

In this role you will have the opportunity to work with a dynamic team, providing a high degree of customer service to our retail and ecommerce customers through managing the order process both internally and externally. 

Additional Job Details

  • Act as a liaison between ecommerce and retail customers and internal sales team to process and change orders.
  • Communicate order changes, track customer orders, and monitor inventory availability to meet customer delivery dates.  
  • Manage customer communication (email and phone calls), identify business need, and resolve identified issues. 
  • Partner with internal teams such as purchasing, demand and supply planning, logistics, and transportation to influence and resolve order flow concerns (inbound supply delays, forecast discrepancies, customer routing guide requirements, late trucks, refused deliveries).
  • Resolve master data, EDI (Electronic Data Interchange), and pricing discrepancies.

Your Qualifications

  • Associates Degree in General Business or related field
  • Two (2) years of order management / order entry supporting mid to large size customers preferably within a CPG industry
  • Proficiency with ERP system, SAP (ECC/ S4Hana) preferred
  • Demonstrated comprehensive understanding of Order Lifecycle and Order Management principles
  • Advanced knowledge of Electronic Data Interchange (EDI) order placement and invoicing
  • Advanced experience with Microsoft Office, especially Word and Excel
  • Strong Customer Service skills with the ability to identify problems and facilitate resolution

The Benefits

This full-time position is eligible for the complete benefit package offered by our parent company, WC Bradley, and includes paid time off for holidays, vacation, illness, and volunteering; medical, dental, and vision insurance; 401k with generous company match; and much more! 

At TIKI® Brands we want to brighten the world around our consumers and our employees too!

 

For employment within the United States, Lamplight Farms Incorporate, a division of the W.C. Bradley Co., uses E-Verify to confirm the employment eligibility of all newly hired team members.  To learn more about E-Verify, including your rights and responsibilities, please visit the U.S. Citizen and Immigration Service at www.uscis.gov/e-verify.

 

Lamplight Farms Incorporated, like all divisions of the W.C. Bradley Co.
is an Affirmative Action / Equal Employment Opportunity employer.


Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, or veteran status. We support and obey laws that prohibit discrimination where we do business.


Federal law requires Lamplight Farms Incorporated, like all divisions of the W.C. Bradley Co. to provide reasonable accommodation to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. If you are interested in applying for employment with Lamplight Farms Incorporated and require special assistance or accommodation to complete any part of the application and pre-employment process, please contact our Human Resources Office at 262.790.8616 or visit us at W140N4900 Lilly Rd, Menomonee Falls, WI 53051.


Nearest Major Market: Waukesha
Nearest Secondary Market: Milwaukee

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