National Account Manager - eCommerce

Job Summary

The National Account Manager - eCommerce is responsible for managing and guiding an e-commerce sales team to achieve sales and profit goals. This role will develop, implement, and oversee both short- and long-term sales strategies for online channels, ensuring alignment with the company’s broader objectives. As a first-level manager, the National Account Manager - eCommerce is also responsible for managing day-to-day activities, meeting project and department milestones, and managing budgets within approved limits. This role requires a proactive, data-driven individual who can drive performance in a fast-paced online sales environment.

Duties and Responsibilities

•    Sales Strategy Development: Design, implement, and monitor online sales programs to achieve revenue and profitability goals.
•    Team Leadership: Manage a team of e-commerce sales professionals, providing clear direction, setting goals, and offering ongoing support to maximize team productivity.
•    Performance Management: Oversee the team’s day-to-day performance, ensuring sales targets and project milestones are met in alignment with budgetary constraints.
•    Online Sales Optimization: Analyze e-commerce metrics and customer behaviors to identify opportunities for improving online sales conversion rates and customer satisfaction.
•    Budget Management: Develop, track, and manage the online sales budget, ensuring efficient use of resources and adherence to financial targets.
•    Collaboration with Marketing: Work closely with the marketing team to coordinate online promotions, optimize product placement, and support overall online brand presence.
•    Process Improvement: Identify and implement improvements in e-commerce sales processes to drive efficiency and enhance customer experience.
•    Reporting & Analysis: Track and report on key performance indicators (KPIs) for e-commerce sales, providing insights and recommendations to the department head.

Qualification Requirements

Minimum Education:

Bachelor’s degree in Business Administration, Marketing, or related field.

Minimum Work Experience:

o    5+ years of experience in e-commerce sales or a related area.
o    1 to 3 years of supervisory experience preferred, with a proven track record in managing a sales team

License(s) / Certification(s):  None.
 

Knowledge, Skills and Abilities

o    Strong leadership and team management skills.
o    Deep understanding of e-commerce sales strategies, tools, and metrics.
o    Excellent analytical and problem-solving skills with a data-driven approach.
o    Proficiency in e-commerce platforms, CRM systems, and online sales tools.
o    Exceptional communication and interpersonal skills.

Physical Requirements

Represents the appropriate physical requirements of the job in the course of the work.