Lead, Order Management

Date: Jun 26, 2024

Location: Columbus, GA, US

Company: W.C. Bradley Co.

Job Summary

The Order Operation and Process lead processes and helps the team process orders from customers and consumers for CB, a multi-channel consumer products company encompassing retail, direct-to-consumer, eCommerce, and wholesale. This position requires coordination of orders through multiple systems, such as SAP, EWM, Magento, EDI, custom-built platforms, and manual entry, with a particular emphasis on the accuracy of SAP QTC data. The individual is tasked with ensuring compliance with customer requirements, enhancing team efficiency through KPI oversight, and fostering a culture of ongoing improvement.

Duties and Responsibilities

  • The lead processes and aids the team on processing sales orders for CB across various channels, including retail, direct-to-consumer, eCommerce, and wholesale.
  • Coordinate order processing through multiple platforms, such as SAP, EWN, Magento, 3rd party EDI, custom-built systems, and manual entry, ensuring efficiency and accuracy.
  • Emphasize the accuracy of SAP Quote-to-Cash )QTC) data to ensure reliable and seamless order processing, including new item and customer setup via CB Quote Portal.
  • Ensure compliance with customer requirements and specifications, maintaining high levels of satisfaction.
  • Enhance team efficiency and performance through the management and analysis of Key Performanc3e Indicators (KPIs).
  • Collaborate closely with key stakeholders in Sales, Commercial Operations, Customer Service, Distribution, and Demand & Supply Planning to align order processing with business objective and customer needs.
  • Identify and implement continuous improvement strategies to optimize order processing and overall team operations.
  • Facilitate effective communication and collaboration within the team and across departments in ensure a cohesive approach to meeting company goals.
  • Troubleshoot and resolve issues related to order processing systems and workflow promptly.
  • Stay informed about industry trends and advancements in technology to continuously improve order management practices.
  • Foster a culture of excellence, accountability, and continuous learning within the team, encouraging professional growth and operational efficiency.
  • Engage with customers, sales team, and operational & commercial internal departments to understand their needs and ensure the order process meets their expectations.

Qualification Requirements

Minimum Education:    Bachelor’s degree in supply chain management or a related field

Minimum Work Experience:    

•    Four (4) years of progressive experience of order management/order entry experience supporting mid to large size customers, preferably within a consumer products company

License(s) / Certification(s):    APICS certification a plus 

Knowledge, Skills and Abilities

•    Strong understanding of Order Lifecycle and Order Management principles
•    Comprehensive EDI knowledge in consumer products industry
•    Extensive knowledge of shipment routing
•    High degree of proficiency using a Personal Computer (PC) 
•    High degree of proficiency using database analytical tools 
•    Organizational skills and the ability to maintain information in a logical and well-thought-out manner.
•    Comprehensive understanding of Order Lifecycle and Order Management principles
•    Strong sense of urgency
•    Leadership skills
•    Ability to effectively develop professional and positive relationships with internal and external customer contacts.
•    Ability to identify risk and opportunities through analysis.
•    Ability to be detailed oriented.
•    Ability to maintain regular and predictable attendance.
•    Ability to work in a constant state of alertness

Physical Requirements

Represents the appropriate physical requirements of the job in the course of the work.

For employment within the United States, the W.C. Bradley Co. uses E-Verify to confirm the employment eligibility of all newly hired team members.  To learn more about E-Verify, including your rights and responsibilities, please visit the U.S. Citizen and Immigration Service at www.uscis.gov/e-verify.

The W.C. Bradley Co. is an Affirmative Action / Equal Employment Opportunity employer.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, or veteran status. We support and obey laws that prohibit discrimination where we do business.

Federal law requires the W.C. Bradley Co. to provide reasonable accommodation to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. If you are interested in applying for employment with the W.C. Bradley Co. and require special assistance or accommodation to complete any part of the application and pre-employment process, please contact our Human Resources Office at 706.571.6080 or visit us at 1017 Front Avenue, Columbus, GA  31902.

Nearest Major Market: Columbus GA

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