Accounts Receivable Specialist

Job Summary

Responsibilities include, but not limited to, managing the company’s overall cash inflow, and ensuring accounts receivable and cash balances are accurate at all times.  They will take an active role in improving related processes and systems and being a collaborative partner to our internal and external customers. The Accounts Receivable Specialist will need to be able to take ownership, work independently, dive into the details, and monitor cash applications metrics. 

Duties and Responsibilities

•    Ensure all customer payments (credit cards, electronically transferred funds, and lockbox) are processed and posted in a timely and accurate manner
•    Generate and send out invoices, payment reminders, and account statements to customers
•    Monitor and track unapplied cash and work with stakeholders to resolve application issues in a timely manner
•    Respond to inquiries from internal and external customers regarding payments received and cash applications in a timely manner
•    Monitor accounts for overdue payments and follow up with customers as needed 
•    Improve cash applications efficiencies, including working with banking partners and IT
•    Work with leadership to resolve cash application issues by supporting root cause analysis and implementing plans to prevent future issues
•    Maintain accurate records of all transactions, adjustments, and communications with customers
•    Research exceptions including overpayments, duplicate payments, and short payments; communicate findings to the Management
•    Analyze accounts receivable aging reports to identify problematic accounts and prioritize collections efforts
•    Cross train with team members to learn all aspects of the AR department 
•    Perform special projects and other duties as assigned and as necessary

Qualification Requirements

Minimum Education:  

•    High School Diploma or completion of GED equivalent.
•    Bachelor’s degree in Business Administration, Finance, Accounting, or related field of study is preferred. 

Minimum Work Experience:    Minimum 3 years experience in cash management (including credit card, wires, ACH, and lockbox) is required

License(s) / Certification(s):    None

Knowledge, Skills and Abilities

•    Proficiency in Microsoft Office Suite – Advanced Excel skills are required
•    Knowledgeable with General Ledger is preferred
•    Experience working with large retailers is preferred
•    Proficient with SAP is preferred
•    Ability to work well with other departments and in cross-functional areas is preferred
•    Strong communication and analytical skills are preferred

Physical Requirements