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Asst Digital Experience & Site Merchandising Manager

Date: May 4, 2022

Location: Atlanta, GA, US

Company: W.C. Bradley Co.

Job Summary


The Digital Experience & Site Merchandising Manager plays a key role in driving the Direct-to-Consumer business and is essential for delivering a best-in-class user experience by driving the execution of initiatives key to Char-Broil and Oklahoma Joe’s D2C success. This person is responsible for creating, measuring, and supporting a seamless customer experience to optimize the journey for our customers and achieve our digital revenue targets for D2C. The role will oversee our visual site merchandising strategy, promotion execution, and extract consumer and business insights to inform future strategies. This leader will drive improvement and innovation to create a truly frictionless online shopping experience through ongoing testing and a data driven mindset. They will identify and prioritize site enhancements and new functionalities as well as manage the overall site experience and site merchandising strategy.

Duties and Responsibilities

•    Drive a best-in-class site experience by managing and executing a site merchandising strategy. Create seasonally relevant digital experiences while ensuring site best practices within the user interface.  
•    Develop and adjust merchandising strategies and website optimizations that contribute to measurable growth through product discovery, basket building (AOV), conversion improvement, and increased LTV. 
•    Proactively utilize and enhance site analytics and reporting to track and analyze ROI and impact of site updates in comparison to goals, and direct/implement changes for ROI. Provide leadership with recommendations to help shape the go forward strategy.  
•    Monitor, meet, and report on e-Commerce KPIs (conversion, bounce/exit, cart abandon, category revenue) across pages and customer segments, and be able to explain business drivers behind fluctuations in these metrics 
•    Subject-matter expert on digital functionality and systems, launching and communicating new website functionality and usability improvements. This involves phases of brainstorm and concept, design, development planning, testing, launch and post audit.  
•    Drive the product merchandising strategy on site by hosting buying calls with the Product Management and Marketing Teams.  Monitor product sell-through, inventory turnover, and identifying trends across categories; recommend opportunities to key stakeholders.  
•    Adjust the site strategy and plan for new 'blue ocean' opportunities for outdoor cooking based on assessment of the competitive landscape and emerging online trends for desktop and mobile journeys 
•    Collaborate with planning teams to optimize and identify new merchandising, promo, and pricing opportunities to drive increased revenue and conversion 
•    Participate in prioritizing site enhancements with development team; work with development team to review projects daily. Provide timelines and status updates to business while attending sprint planning meetings within an Agile framework.  
•    Partner with our internal IT and marketing teams to manage a learning agenda for the owned site digital journey and business specific to user testing and A/B testing, and contribute ideas for testing based on analysis of site data 
•    Operate with excellence - land the fundamentals and create and help scale efficient workflows, processes, and timelines, embedding operational excellence into everything you do 
•    Lead discussions with other channel leaders in International and Retail to drive best in class digital experiences / best practices.
•    Other duties as deemed necessary.

Qualification Requirements

Minimum Education:   Bachelor's Degree in Marketing, Business or related field required.


Minimum Work Experience:    Three (3+) years of experience in Brand, Ecommerce, Online Merchandising, Website Management and other related fields.

 

License(s) / Certification(s):  None

Knowledge, Skills and Abilities

•    Direct experience with omni-channel environments and/or ecommerce (retail) channels. 
•    Experience with Microsoft Excel and manipulating large data sets. 
•    Proficiency in Google Analytics, Google DataStudio, Google AdWords, paid search advertising and retargeting. 
•    Experience with web and eCommerce tools such as Magento, Magento 2, WordPress, Salsify, PriceSpider, BazaarVoice, GoDataFeed, Optimizely, Searchlight Conductor, Criteo, Content Square, SAP and JIRA. 
•    Track record of cross-functional leadership and collaboration with excellent interpersonal and communication skills 
•    Should be a self-starter that takes pride in accountability, delivering excellence while possessing a caring spirit and winning attitude. 
•    Willing to travel both domestically and internationally 10-20% 
•    Ability to maintain regular and predictable attendance.
•    Ability to work in a constant state of alertness.

Physical Requirements

Represents the appropriate physical requirements of the job in the course of the work.
Note: Reasonable accommodations may be made for individuals with disabilities in order to perform the essential functions of this job.

For employment within the United States, the W.C. Bradley Co. uses E-Verify to confirm the employment eligibility of all newly hired team members.  To learn more about E-Verify, including your rights and responsibilities, please visit the U.S. Citizen and Immigration Service at www.uscis.gov/e-verify.

The W.C. Bradley Co. is an Affirmative Action / Equal Employment Opportunity employer.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, or veteran status. We support and obey laws that prohibit discrimination where we do business.

Federal law requires the W.C. Bradley Co. to provide reasonable accommodation to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. If you are interested in applying for employment with the W.C. Bradley Co. and require special assistance or accommodation to complete any part of the application and pre-employment process, please contact our Human Resources Office at 706.571.6080 or visit us at 1017 Front Avenue, Columbus, GA  31902.


Nearest Major Market: Atlanta

Job Segment: Merchandising, ERP, Advertising, Manager, Retail, Technology, Marketing, Management