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Director, Quality Assurance

Date: Nov 19, 2021

Location: Columbus, GA, US

Company: W.C. Bradley Co.

Job Summary

Responsible for leading the quality assurance function of the organization to ensure products and processes meet or exceed established quality standards. Continuously review, manage, and update quality standards and expectations.

Duties and Responsibilities

  • Establish and manage quality and reliability standards by studying product and consumer requirements with members of management and with production operators, technicians, and engineers.
  • Establish and manage raw material standards by studying manufacturing and engineering requirements; confer and negotiate with suppliers; devise testing methods and procedures.
  • Establish and manage in-process product inspection standards through understanding manufacturing methods; devising testing methods and procedures.
  • Establish and manage standards for disposition of finished products through devising evaluation tests, methods, and procedures.
  • Establish and manage rework standards by devising inspection and physical testing methods and procedures.
  • Establish, maintain, and manage the product quality documentation system through writing and updating quality assurance procedures.
  • Maintain a high degree of product quality through enforcing quality assurance policies, procedures, and regulatory requirements; collaborate with other members of management to develop new product and engineering designs, manufacturing, and training methods.
  • Prepare product and process quality reports by collecting, analyzing, and summarizing information and trends.
  • Establish and meet quality assurance operational requirements and metrics; continuously refine metrics and quality assurance standards.
  • Maintain a high degree of professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
  • Achieve financial objectives by preparing the quality assurance budget; scheduling expenditures; analyzing variances; and initiating corrective actions.
  • May prepare and provide scorecard reports to senior management.
  • Champion and drive continuous improvement activities throughout the organization to include corrective actions.
  • Oversee the activities of the assigned team. Provide leadership, coaching, direction and growth opportunities to members of the department, performing those responsibilities in accordance with the established policies and applicable laws. Responsible for interviewing, hiring, planning, assigning or directing work, appraising performance, succession planning, disciplining team members and resolving problems. Work with Human Resources to resolve more complex team member-related issues.
  • Other duties as deemed necessary.

Qualification Requirements

Minimum Education:

  • Bachelor’s degree in business administration, engineering, or related field of study.

Minimum Experience:

  • Ten (10) years of progressive experience managing quality and operational process improvement. Relevant experience within the consumer products industry is preferred.

Licensure/Certification(s):

  • Certified Quality Manager (CQM) through the American Society of Quality (ASQ) is preferred.

Knowledge, Skills and Abilities

  • Strong knowledge of quality assurance concepts and standards of practice.
  • Knowledge of product development and manufacturing methods within and outside the United States.
  • Knowledge of multiple problem-solving methods.
  • Knowledge of regulatory requirements regarding product quality standards.
  • Strong knowledge of business and financial acumen.
  • Strong knowledge of technical research, prototyping, product design, and testing protocols.
  • Strong innovation skills and the ability to promote a creative environment.
  • Project management skills and the ability to manage multiple projects simultaneously.
  • Time management skills and the ability to effectively prioritize work per established objectives.
  • Problem solving skills and the ability to find creative out-of-the-box solutions.
  • Strong communication skills and the ability to effectively communicate in English both verbally and in writing.
  • Interpersonal skills and the ability to effectively establish and maintain positive business relationships with persons of varying personality types within and outside the company.
  • Ability to travel domestically and internationally.
  • Ability to maintain regular and predictable attendance.
  • Ability to work in a constant state of alertness.

Physical Requirements

Normal office environment with approximately 25% domestical and international travel required.

For employment within the United States, the W.C. Bradley Co. uses E-Verify to confirm the employment eligibility of all newly hired team members.  To learn more about E-Verify, including your rights and responsibilities, please visit the U.S. Citizen and Immigration Service at www.uscis.gov/e-verify.

The W.C. Bradley Co. is an Affirmative Action / Equal Employment Opportunity employer.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, or veteran status. We support and obey laws that prohibit discrimination where we do business.

Federal law requires the W.C. Bradley Co. to provide reasonable accommodation to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. If you are interested in applying for employment with the W.C. Bradley Co. and require special assistance or accommodation to complete any part of the application and pre-employment process, please contact our Human Resources Office at 706.571.6080 or visit us at 1017 Front Avenue, Columbus, GA  31902.


Nearest Major Market: Columbus GA

Job Segment: Manager, Engineer, QA, Quality Assurance, Management, Quality, Engineering, Technology